Call center employees may deal with customer issues, take orders, provide information about products, or even perform duties like scheduling transportation or answering client questions. Many organizations require employees to take incoming calls only, which means no sales. Call center jobs feed families, and they can also fill a hole in a resume, help get a foot in the door with a large employer, and provide solid work experience. Those in the job market steering clear of CSR and call center jobs could be overlooking an important opportunity. Today’s call centers in Maine and New Hampshire have many advantages for job seekers. In fact, the reputation of call center jobs is burnished – more competition, better work conditions, and rewarding job experience add up to valuable employment opportunities for tens of thousands of our area workers. ![]() Job Seekers: Saying “Yes” to Call Centersįor individuals in the region who make their living in customer service, call center jobs are part of the fabric of their communities. The average pay for call center jobs for temporary employees runs from $480 to $500 per week, and for permanent hires, pay rates can be over $15 per hour. In New Hampshire, Comcast employs over 500 call center employers at its Manchester site. Bean and Fairpoint, Bank of America, and T Mobile. Large call center employers in the state include L.L. The contribution made by call centers across the cities and towns where they make their home is significant, especially in Maine, where 20,000 individuals depend on their call center jobs to keep their families and the economy running. Serving customers is good for business in all economic times, and call center jobs have weathered the economic storm. In nearby New Hampshire, the Senate recently turned down tax breaks for businesses with call centers in the state. And, businesses have concerns about finding labor if the bill passes. While labor union members have come out in support for the bill, others have expressed misgivings about adding additional burdens to companies conducting business in or eyeing a move to the state. They would also risk bad publicity – part of the bill includes publicizing those Maine employers who have relocated jobs. ![]() Organizations moving call center jobs overseas and out of Maine would face losing grants and tax benefits. The bill under consideration in Maine would require businesses with call center employees to notify the state before off-shoring their jobs and penalize them if they did so. With a current bill in Maine’s legislature that could affect the future of businesses who employ call center workers, it’s the perfect to time take a second look at this sometimes underappreciated sector of the Maine economy. However, during the month of February, call center jobs in Maine have made their way back into the spotlight. ![]() In Maine, call centers also bring to mind a history of employment surges and layoffs. Cubicle pools, hundreds of workers chatting into headphones, and tapping on screens – that’s the typical image of the call center job.
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